OUR CUSTOMER SERVICE CREED
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The 10 most important words:
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“We are here to help you, whatever your requirements are.”
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- Be a one-stop solution for all customer requirements regarding engineering, testing, test equipment and technical services.
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The 9 most important words:
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"Thank you for your business. Please come back again.”
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- Always respect and value our Customers.
- Thank our Customers for choosing Dayton T. Brown, Inc.
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The 8 most important words:
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“I’m not sure, but I will find out.”
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- Respond and act promptly on ALL Customer requests and meet the
Customer’s deadlines.
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The 7 most important words:
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“What else can I do for you?”
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- Ask questions, and not make assumptions.
- Be committed to providing the highest level of integrity to our Customers.
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The 6 most important words:
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"What is most convenient for you?”
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- Embrace new ways of doing things and challenge new ideas. Never maintain the status quo. Be flexible.
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The 5 most important words:
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"How may I serve you?”
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- Do not keep customers waiting.
- Do not wait for Customers to call back, but return calls as soon as possible, and on the same day we receive them.
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The 4 most important words:
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"How did we do?”
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- Report all Customer feedback to our supervisors, and respond to our Customers quickly if a complaint was reported.
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The 3 most important words:
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"Glad you’re here!”
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The 2 most important words:
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"Thank you.”
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The most important word:
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"Yes.”
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- With honesty and integrity.
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Rev. 05/06/2002
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